Shipping Policy

Thank you for choosing PAWZ as your trusted cat food brand. We strive to ensure that your orders are processed and shipped in a timely manner. Please review our shipping policy below:

  1. Processing Time: We aim to process and ship all orders within 2-3 working days (excluding weekends and holidays) after the order is placed and payment is confirmed. However, please note that during peak periods or unforeseen circumstances, processing times may be slightly longer. We appreciate your understanding in such situations.

  2. Shipping Methods and Delivery: We offer various shipping methods to provide you with flexibility and convenience. The available shipping options will be displayed during the checkout process, and you can choose the one that suits your needs best. Delivery times will vary depending on the destination and the shipping method selected. Please note that we rely on third-party shipping carriers, and we cannot guarantee exact delivery dates.

  3. Shipping Charges: Shipping charges will be calculated and displayed at the checkout based on the weight, dimensions, and destination of your order. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your products.

  4. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to be updated by the shipping carrier.

  5. International Shipping: We currently offer international shipping to select countries. However, please note that customs regulations, duties, and taxes may apply to international orders. Any additional charges imposed by customs authorities are the responsibility of the recipient. Please check with your local customs office for more information on import regulations and fees.

  6. Order Modifications and Address Changes: If you need to modify your order or change the shipping address after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed or shipped.