Refund Policy

At PAWZ, we are committed to providing you with high-quality cat food products. If you receive a product that does not meet your expectations or has any issues in terms of quality, we offer a refund or replacement subject to the following conditions:

  1. Quality Issues: If you believe that the product you received is defective, damaged, or does not meet the stated quality standards, please contact our customer support team within [number of days] days from the date of delivery. We may request supporting documentation or evidence, such as photographs, to assess the issue.

  2. Refund or Replacement: Upon verification of the quality issue, we will offer you the option of a refund or a replacement product of equal value. The decision between a refund or replacement will be based on your preference and product availability. Refunds will be issued using the original payment method used for the purchase.

  3. Return of the Product: In some cases, we may request the return of the product for further examination or investigation. If a return is necessary, we will provide you with detailed instructions on how to return the product. Please ensure that the product is securely packaged to prevent further damage during transit.

  4. Timeframe for Refunds: Once the returned product is received and inspected, we will process the refund within [number of days] days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

  5. Non-Quality Related Returns: If you wish to return a product for reasons other than quality issues, such as a change of mind or incorrect product selection, please refer to our separate Returns Policy for more information.

If you have any questions or need assistance with the shipping or refund process, please contact our customer support team at info@pawz.com. We are here to help and ensure your satisfaction with our products and services.